As a real estate professional, you want to protect your business and help clients buy or sell a home. The solutions that HMS offers before, during and after the sale provides peace of mind for Real Estate Professionals, home buyers and sellers.
Here you will find step-by-step instructions for presenting the HMS Home Warranty and getting it funded, the claims process, details of warranty coverage and the opportunity to download a brochure that is specific to your region. You can also get information about E&O insurance, contact your local HMS Account Executive, order or convert a warranty online and access free marketing tools through Marketopia, our online marketing portal for real estate professionals.
Save time and increase efficiency with Marketopia 2.Go. It's everything real estate professionals need to view and manage home warranties in one location. Plus, get instant access to free customizable marketing materials. Whether you're in the office or on the go, you now have an easier, more convenient way to deliver on your promise to protect your clients' investments. HMS Marketopia 2.GO - the modern way to manage home warranties for Agents, Admins and Brokers.
An HMS Home Warranty protects you against the high cost of repairing and replacing the systems and appliances you use the most, such as the air conditioner and heater, refrigerator, dishwasher, stove, oven, washer, dryer and more.*
HMS Home Warranty Covers the major systems inside of your house. Click the buttons below to find out about each system.
View helpful suggestions for presenting the HMS Home Warranty to your buyers and sellers.
You can start offering the HMS Home Warranty to your clients by creating an account on Marketopia, which allows you to enroll and convert your online warranties, personalize your marketing materials, manage your account and more! Plus, once you create an account, your company information is saved and your warranties and marketing materials are automatically personalized. Register now and you'll never need to enter your company information again.
* See terms, conditions and limitations of the contract.The HMS Home Warranty provides repair or replacement coverage for mechanical failures of major systems and appliances in a home — situations that are typically not covered by homeowner’s insurance policy.
*Not available in all states. See terms, conditions and limitations of the contract.
Print a copy of the seller flyer and enclose it with the HMS Home Warranty Brochure in the listing presentation packet. If your listing presentation is electronic, download a PDF copy of the HMS brochure from Marketopia, along with a PDF of the seller flyer.
Review the flyer benefits with the seller and leave a copy of the brochure for the seller to review the terms and conditions. There are print and electronic tools available in Marketopia to assist in having a discussion about the HMS Home Warranty with your potential client.
If a seller lists with you and wants the HMS Home Warranty, enroll a seller warranty online, print the warranty invoice and place in the property case folder. Within 7-10 business days, the seller will receive a welcome book.
Be sure to put an HMS Home Warranty rider sign on the post. In the MLS listing, please make sure you note that the property comes with a home warranty. When you have an open house, make sure you use tent cards and the open house materials in Marketopia.
When you have a contract for sale and are going to settlement, make sure the settlement agent has a copy of the HMS Home Warranty invoice to submit with payment and make sure the home warranty is listed on the HUD1. Bring a brochure for the new buyer and mail payment to HMS.
Once payment is received, the buyer will receive a welcome book within 7-10 business days.
Print a copy of the buyer flyer and put with the HMS Home Warranty brochure. Review the flyer and brochure at your first meeting. Explain that any home they like can be covered by an HMS Home Warranty for as long as they own the home.*
Revisit the warranty at contract execution and ask the seller to provide an HMS Home Warranty for your buyer. Write the warranty into the contract. Enroll a buyer warranty online, print the warranty invoice and place in the property case folder. Make sure your buyer receives a warranty brochure, which outlines the terms and conditions.
When you have a contract for sale and you are going to settlement, make sure the settlement agent has a copy of the HMS Home Warranty invoice to submit with payment. Review the HUD1 statement to ensure the HMS Home Warranty is listed and bring a brochure for the new buyer. Make sure payment is mailed to HMS.
Once payment is received by HMS, the buyer will receive a welcome book within 7-10 business days.
If the seller is not providing the HMS Home Warranty for the buyer, at settlement the buyer can purchase the warranty for the home. Make sure that the HMS Home Warranty is on the HUD1 to ensure it is funded. Once funded, mail payment to HMS. Upon receipt of payment, the buyer will receive a welcome book within 7-10 business days.*
*Subject to underwriting criteria.
You can start offering the HMS Home Warranty to your clients by creating an account on Marketopia which allows you to enroll and convert your online warranties, personalize your marketing materials, manage your account and more! Plus, once you create an account, your company information is saved and your warranties and marketing materials are automatically personalized. Register now and you’ll never need to enter your company information again.
For over 30 years, HMS has helped home buyers and sellers when they are faced with the mechanical failure of a home system or appliance. Each time HMS pays a claim for your client, you will receive notification so you can follow up with your current and past clients.
Learn how easy it is for your clients to file a claim with HMS and receive service from one of our 40,000 pre-screened contractors.
Here is a description of the claims process. Click thru the icons to learn more about how it works:
When a covered appliance or system fails, your clients can request service in the Place My Claim section of My Account anytime, day or night. If they prefer to call, they can also use our automated phone system to place a claim or they can speak to a representative directly. We will want to know the claim item as well as where it is located in their home.
You will be assigned a qualified service partner to handle your service request. You must contact our service partner and schedule a time that is convenient for you to have the failure diagnosed. Make sure you provide us with your email address so we can send an email confirmation that includes the name and contact information of the assigned service partner.
Our service partner will contact us with the technical diagnosis so we can determine coverage eligibility and course of action.
When the service partner arrives at your home, they will collect the deductible as defined in your contract. This fee is paid per service trade (plumber, electrician, HVAC, appliance) – not per visit or per contractor. For example, if your dishwasher needs repairing but the service partner needs to order parts and finish the repair at another time, you will only pay the deductible once. However, your repair or replacement may involve additional costs. For example, if certain conditions or components of the equipment to be repaired are not covered by your contract, these will be charged to you directly.
After you pay the deductible, the service partner will determine if the equipment should be repaired or replaced. If it is determined that it cannot be repaired, the service partner will call HMS to obtain authorization for replacement.
If part(s) or a system needs to be ordered to complete the repair or replacement of the covered item, the service partner will schedule a follow-up appointment to repair or replace the item.
After your service experience, HMS will send you a survey asking you to rate the service partner who completed your repair, as well as the customer care representative you spoke to at our call center (if applicable). We want you to be satisfied with the service you receive, and we use your feedback to continually improve our service partners and customer care representatives.
As an agent at Keller-Williams in Shawnee, Kansas, I use the HMS Home Warranty exclusively. I put it on all of my listings and encourage buyers to purchase at closing. HMS has a responsive call center..."
For the real estate agent, HMS Home Warranty means less chance of controversial issues being overlooked and lass chance of lawsuits. Have used HMS for years because their customer service is dependabl..."
As a real estate agent, I had a seller that took out an HMS Home Warranty and it saved them $2000 on a furnace problem and another $200 for a problem with a drain line, both detected during the home i..."
HMS Home Warranty Testimonial"
As the team leader at Keller-Williams in Shawnee, Kansas, I recommend that agents offer the HMS Home Warranty to sellers because it provides incentive for buyers and coverage for sellers during the li..."
Do you have questions, issues or recommendations about our website or products? We welcome your feedback.
Watch Marketopia Video 